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Ticketing
12

Ticketing

Last Update vor einem Monat
Learn how to use smart ticketing software that gives you the context you need to help solve first-response customer problems.
Forwarding your emails to tawk.to
Last Update vor 2 Monaten
Responding to offline messages via Ticketing
Last Update vor 2 Monaten
Searching through Tickets
Last Update vor 2 Monaten
The differences between Open, Pending, and Closed tickets
Last Update vor einem Monat
Exporting Tickets
Last Update vor 2 Monaten
Tagging Tickets
Last Update vor 2 Monaten
Adding notes to tickets
Last Update vor 2 Monaten
Assigning tickets
Last Update vor einem Monat
Setting ticket Priority
Last Update vor 2 Monaten
Using Shortcuts in Tickets
Last Update vor 2 Monaten

Other Categories

Getting started
Just new to tawk.to? Get off to a flying start, learn how to create an account, add a widget to your site and invite your colleagues to a shared property.
8 articles
Last Update vor einem Tag
Chat Widget Customization
Customize the chat widget to suit your brand, learn how to setup your scheduler and modify the widget content and behavior to suit your business.
19 articles
Last Update vor einem Monat
Dashboard 101
The Dashboard is your customer command center, knowing how to use all the features will help make communicating with customers a breeze.
30 articles
Last Update vor einem Monat
Billing
The Billing page allows you to view and manage your active Add-ons and billing information.
7 articles
Last Update vor 25 Tagen
Advanced features
Master the tawk.to dashboard with advanced settings and features, configure triggers, delete departments, manage white label branding, and submit SPF records.
26 articles
Last Update vor 10 Tagen
Shopping Cart Integrations
13 articles
Last Update vor 2 Monaten
Integrations
Learn now to integrate tawk.to with existing CMS', platforms and third party systems like Wordpress, Zapier and Cloudflare.
27 articles
Last Update vor einer Stunde
Google Integrations
Google Integrations
7 articles
Last Update vor 10 Tagen
Knowledge Base
Learn how to use the tawk.to Knowledge Base, create and manage articles and set up categories so your visitors can find the answers they need.
10 articles
Last Update vor 20 Tagen
iOS
The mobile tawk.to app for iOS helps you chat with customers or reply to tickets wherever you are.
10 articles
Last Update vor 2 Monaten
Android
8 articles
Last Update vor einem Monat
Add-ons
Add-ons are optional extras you can use to add additional features to the tawk.to chat software.
12 articles
Last Update vor 7 Tagen